Loading Events

« All Events

  • This event has passed.

ILM Level 3 Certificate in Leadership and Management

12th October 2018 @ 9:30 am - 4:30 pm


It is vital that you, as a manager have the skills to inspire, motivate and support your team to lead them to achieve success. Whether you have management responsibilities but no formal training or are an aspiring manager, who is serious about developing your abilities, this programme is ideal for you.

Programme Units and What You Will Learn

Understanding Leadership – 12th October 2018              

  • Develop a greater understanding of the differences between leadership and management
  • Understand the different styles of leadership and the factors that affect the choice of leadership style
  • Learn how to assess your own leadership style
  • Consider the qualities necessary for effective leadership and reflect on your own leadership qualities and potential
  • Become aware of appropriate actions to enhance your own leadership behaviour.

How to Motivate and Improve Performance – 9th November 2018         

  • Develop a greater understanding of motivation and the factors that influence motivation levels
  • Explore how individual differences affect levels of motivation in the workplace
  • Understand how the theory of motivation can be used to improve performance levels
  • Examine how employee engagement can improve levels of motivation.

Solving Problems and Making Decisions – 14th December 2018                

  • Understand how to describe a problem, its nature, scope and impact
  • Learn how to gather and interpret information to identify possible solutions to a problem
  • Know how to prepare a summary of the possible solutions
  • Understand how to evaluate those options to arrive at the best solution
  • Be able to plan the implementation and communication of this decision
  • Explore different monitoring and review techniques for assessing the outcomes of implemented decisions.

Planning and Allocating Work – 11th January 2019

  • Learn how to identify organisational targets relevant to the team and set SMART objectives
  • Discover techniques to plan to achieve objectives and monitor planned activities
  • Know how to allocate work to team members, assess and support team members in achieving objectives
  • Consider factors that could cause a variance from a planned activity and identify actions to overcome them
  • Explore ways to involve team members in identifying ways to improve performance to meet objectives.

Understanding the Communication Process in the Workplace – 15th February 2019

  • Be able to explain the importance of effective communication in the workplace and the stages in the communication cycle
  • Discover the potential barriers to communication in the workplace and how to overcome them
  • Examining methods of written and oral communication, including the advantages and disadvantages of each
  • Understanding of non-verbal communication can influence the effectiveness of oral communication
  • Explore the value of feedback in ensuring effective communication
  • Assess your communication skills and identify actions to improve your performance in communication.

Understanding Customer Service Standards and Requirements – 15th March 2019

  • Understand the main legal rights of customers and a manager’s responsibilities regarding customer service
  • Understand internal, external and potential customers
  • Be able to identify the needs of both external and internal customers
  • Understand how to care for the customer and how to maintain customer care standards, as well as how to maintain effective customer relationships
  • Consider the rights of customers and the responsibilities of organisations towards them
  • Understand how customer feedback can be used to improve performance in customer service.

Format of the Programme

This is a classroom-based programme, providing a higher return on your investment than online and blended programmes. It is made up of 6 highly interactive workshops, which take place once a month (9:30am to 4:30pm). You will also receive one on one tutorial support throughout the qualification.

Some preparation is required for the workshops, enabling you to come prepared to take an active part in group discussions and increase the value of the workshops. You will also be encouraged to carry out further reading and apply what you have learned in the workplace in preparation for the reflective review at the next workshop.


There are no formal entry requirements for this qualification. This programme is suitable for anyone who is a junior manager, supervisor or aspiring manager. Although you do not need any previous qualifications, to fully benefit from the programme, it is recommended that you have a level 2, or equivalent, in literacy and numeracy.


Each unit is assessed through the completion of a bite-sized assignment of approximately 1200 words. These short, regular assignments are a fantastic way of checking your progress throughout the course. They ensure that your tutor can monitor your progress and provide you with further assistance when and where required.

What’s Included

  • ILM fees
  • Course Handbook
  • Training materials
  • One on one tutor support
  • Lunch and refreshments at each of the workshop
  • 12 months membership of the Institute of Leadership and Management
  • An extensive library of tools, resources and techniques to develop your learning further


Each of the workshops will be hosted by Kuits, a commercial law firm specialising in SMEs in the North West, at their offices in Blackfriars House, Parsonage Manchester, M3 2JA.

Blackfriars House is situated only moments away for Deansgate and Victoria train station. It is also had a number of bus and tram connections right on the doorstep. The conference rooms are light and airy and provide a fantastic environment for learning.

Booking Instructions

You can register your interest by emailing us at enquiries@delphiniumcc.co.uk. Please note that your place on the programme will not be confirmed until payment is received.

Further Information

If you would like any further information on this programme or any of our other training programmes, call us on 0161 949 9736 or email us at enquiries@delphiniumcc.co.uk.


12th October 2018
9:30 am - 4:30 pm
Event Category: