Imagine effortlessly understanding and connecting with your team’s emotions—whether it’s sadness, frustration, or something else entirely – that’s empathy.
Empathy shouldn’t be confused with sympathy. It isn’t just about feeling sad or sorry for someone; it’s about putting yourself in their shoes and imagining what they might be going through.
Showing genuine understanding and making your team feel heard is one of the greatest gifts you can give as a leader.