What is Emotional Intelligence in Management?
What is emotional intelligence (EI or EQ) in people management, and why is it important?
EI is the ability to identify and manage one’s emotions and the emotions of others effectively. In leadership, EI is crucial in developing self and social awareness, enhancing interpersonal relationships, team dynamics, and overall organisational performance.
Managers with high emotional intelligence are self-aware and empathetic and can manage their emotions, thoughts, and behaviours. They can identify and understand their team members’ emotions, communicate effectively, and motivate them to achieve common goals.
Developing emotional intelligence is becoming increasingly important for managers. According to a study by TalentSmart, 90% of top performers in the workplace have high emotional intelligence, making it a critical success factor for managers.
EI can help managers in various areas, including:
1. Building better relationships: Managers with high EQ can develop strong and healthy relationships with individuals. They can understand their employees’ feelings, concerns, and perspectives and work towards building a positive and productive work environment.
2. Managing conflicts: Conflicts are inevitable in any workplace, and managers with high EQ can effectively manage them. They can identify the root cause of the conflict, demonstrate empathy, communicate effectively, and find a solution that works for all parties involved.
3. Enhancing teamwork: Emotional intelligence can help managers build better team dynamics by creating an environment of trust, openness, and collaboration. They can leverage the unique strengths and skills of each team member to achieve common goals.
Investing in emotional intelligence training for managers can help them develop these skills, create a positive and productive work environment, and become better leaders. Delphinium offers a range of training courses, coaching packages, and development programmes that can help people managers enhance their emotional intelligence skills and lead their teams to success. Contact us today to find out more.
